Do I need to make a reservation just for "shopping"?
Small groups are not required. In the case of a group, please make a reservation in order to adjust so that the group does not overlap at the same time.
Do I need to make a reservation for "my mentaiko handmade experience" ?
Do I need to make a reservation for the Food Sample Experience ?
No need. Please ask at the reception on the day of your visit. For groups of 10 or more, please contact us in advance.
Can I change my reservation ?
Please have your "reservation number" ready and contact us from the "Contact Us" page . ※ Change of number of people for lunch box ・・・ It is possible up to 3 days before. If 3 days before is a closed day (Tuesday), please let us know 4 days in advance. *Changes to the number of people other than lunch boxes ・・・ Possible until 12:00 noon the day before. After that, please contact us by phone.
Can I cancel my reservation ?
Please have your "reservation number" ready and contact us from the inquiry page . *Cancellation of lunch box reservations can be made up to one week in advance. (After that, 100% will be charged as a cancellation fee.) *Cancellation of reservations other than lunch boxes: Cancellations can be made until 12:00 noon the day before. After that, please contact us by phone. (Please note that a cancellation fee may be charged.)
About mentaiko handmade experience
Is it possible to make a reservation on the day ?
It is possible if there are vacant seats.
Can visitors who do not make mentaiko (parents, grandparents, infants, etc.) enter the experience room?
Is possible. However, please note that if there are a large number of visitors, you may be asked to view from a passageway through glass. If the participant is an elementary school student, assistance will be required, so one parent or guardian must be present.
Can you ship the mentaiko I made?
Please use the courier service (refrigerated delivery) at the shop corner.
Is there a group discount for the "Mentaiko Handmade Experience" ?
There is no group discount.
How long can I carry the mentaiko (with ice pack) that I made?
April to October About 8 hours About 15 hours from November to March
Can strollers enter the experience room together?
Is possible.
Is it possible to make non-spicy mentaiko for children?
Due to the characteristics of the product, it is not possible to make mentaiko that is not spicy at all. You can make mentaiko with less spiciness by adjusting the amount of red pepper.
About group use
How many people can I book?
The maximum number of groups that can be accommodated in the hotel is 120 people.
If the maximum number of people (120 people) is exceeded, is it possible to enter multiple times?
Please contact us by phone to divide into morning and afternoon.
Do I need to make a reservation just for "shopping" ?
Please make a reservation in order to adjust so that groups do not overlap at the same time.
Is it possible for a group leader to inspect the group in advance ?
Is possible. Admission is free for up to two people who are planning to visit the museum.
What kind of room will the experience be in?
It will be held at this venue.
Is there a group discount for the "Mentaiko Handmade Experience" and "Food Replica Making Experience"?
There is no group discount.
Do you have a parking lot for large buses ? Also, do you charge for parking?
Up to 6 cars are available free of charge.
Does the applicable number of people for the group admission discount include the discount rate ?
A discount will be applied if the group exceeds 20 people including the chaperone.
Is it possible to bill at a later date or pay in advance ?
Only billing at a later date is supported.
How many days in advance can I cancel ?
Please contact us at least 3 days in advance. Please contact us at least 1 week in advance only for lunch boxes. (After that, 100% will be charged as a cancellation fee.)
Can I take a social studies tour of an elementary school ?
10:00-11:00 "Slide appreciation + factory tour (individual visit)" This is a 60-minute course held once a day. Admission is free, but reservations are required. Please make a reservation from here . * Junior high school students and above are charged (300 yen/person).
Is it possible to enter and experience with a wheelchair ?
Is possible. The building is barrier-free, and there is one multi-purpose toilet and an elevator available.
Do you have a room to rest ?
No.
Can I eat ?
Only those who have ordered a lunch box at the hotel can eat. Food and drink such as lunch boxes cannot be brought in.
others
Can I store my luggage ? Or do you have coin lockers ?
We will keep your luggage except valuables. Please ask at the reception. There are no coin lockers.
About allergy indication
Please check the PDF file of this list of allergens . Some products contain allergens and some are manufactured, cooked and sold on shared facilities. When purchasing products, we ask that you make your own decisions after consulting with a specialist.
